Position Profile
The Edmonton Convention Centre is seeking Visitor Experience staff to join the team for day, evening and weekend shifts! This position plays a key role in providing outstanding service to our guests. They are responsible for delivering top-notch visitor services, offering information on local amenities, supporting client needs and working collaboratively with our teams. This casual position is great for those with flexible schedules, as hours are based on operational needs.
Explore Edmonton’s two venues host hundreds of meetings, conventions, concerts, sporting events and other events annually. If you love to be a part of the action, want to see live music, meet and greet hundreds of Edmontonians in a day or night, this is the place to be!
What we offer to enhance your experience:
- A competitive compensation package complemented by attractive benefits
- Seasoned event and hospitality professionals who will serve as your mentors
- Access to our Annual Scholarship Program
- Flexible scheduling options to suit your lifestyle
- Enjoy meal discounts, exclusive fitness membership discounts, and a range of other perks designed exclusively for our valued employees
Job Details
The successful candidate will be responsible for:
- Welcoming guests, clients and staff with courtesy, professionalism, and a positive attitude
- Providing a memorable first impression of the Edmonton Convention Centre
- Knowledgeable of the venue with the ability to provide directions when required
- Maintaining a clean work environment
- Addressing inquiries, resolving issues and redirecting members of the public as needed
- Providing detailed information to visitors about local amenities, attractions, dining options and transportation services
- Assisting clients with their event-specific needs and requests, such as accessing control, ticket scanning and registration check-in
- Acting as a knowledgeable resource to enhance client experience
The successful candidate will have:
- A High School Diploma
- Minimum 1-year experience in a customer service or event-based position
- Superior communication and interpersonal skills, with a passion for customer service
- Excellent problem-solving and positive decision-making skills
- A commitment to quality, with exceptional attention to detail
- Diplomacy and tact when handling sensitive situations and information
- An ability to work well both independently and within a collaborative team environment with the flexibility to change with new ideas that are introduced
- Knowledge of the City of Edmonton and local attractions is considered an asset
- Flexibility to work days, evenings, weekends, and holiday shifts
About Us
Explore Edmonton is Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.
Managed by Explore Edmonton Corporation, the Edmonton Convention Centre and Edmonton EXPO Centre both work toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. Our venues have a combined 672,000 square feet and welcome more than 1.8 million visitors annually.
Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported daily.
If this role piques your interest, please submit your resume. Please submit your interest no later than October 4, 2024.