Sales Specialist

Position Profile

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

Managed by Explore Edmonton Corporation, the Edmonton Convention Centre and Edmonton EXPO Centre both work toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. As two of Edmonton’s largest and busiest venues, the Edmonton Convention Centre and Edmonton EXPO Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors every year.

Job Details

The Edmonton Convention Centre is looking for an enthusiastic, positive, and self driven Sales Specialist to join our team. You will be working with an amazing team of like-minded professionals all striving towards the same common goal to provide remarkable client experiences. Reporting to the Director, Sales & Events, the Sales Specialist is an integral part of the Sales team and responsible for exceptional client management from the point of sale to the conclusion of the event!

The successful candidate will be responsible for:

  • Serving as ECC representative to prospective clients who require meeting, or event space within a short booking horizon (90 days or less)
  • Entry of client hosting requirements into database for operational execution for events booked within a short booking horizon
  • Qualifying all sales inquiries from all business sectors with particular focus on small to medium size Weddings and Social gatherings.
  • Conducting site visits, preparing proposals, negotiating contracts and servicing accounts.
  • Familiarity with menu selections and recommend room options that are best suited for event.
  • Rebooking and contracting Annual Event clients
  • Providing Director of Sales and Events with administrative support which includes strategic and tactical plans.
  • Providing statistical information and sales data on areas of market responsibility and assists with trend analysis
  • Understanding and complying with departmental SOPs and takes part in departmental meetings contributing to process improvement.
  • Planning for FAMS and site visits
  • Professionally represent the department and venue by participating in and/or conducting test meals, site visits and on-site client events.
  • Effectively addressing client satisfaction or concerns with the Director, Sales & Events and respond to client in a timely fashion.
  • Assisting with special projects as assigned by Director of Sales and Events
  • Reviewing all incoming event contracts for completeness and corresponding signatures on a weekly basis with particular attention on Live Events and Concerts.
  • Assisting Sales & EM Team with contracts/proposals when requested
  • Assisting Administrative team with reception coverage during lunch and weekly for team meetings as required.
  • Producing monthly sales reports to include record of bookings and status.
  • Financial Reporting: Profit and Loss (monthly)
  • Quarterly Reporting (Every 3 Months)
  • Visitor Economy (BE) Monthly Reporting
  • Promoting the services of the Edmonton Convention Centre to contribute to Edmonton’s image and reputation goals.
  • Ensuring Edmonton Convention Centre service, safety, sustainability, productivity, and community support brand standards are maintained to the highest quality.
  • Responsible for the integrity of ECC’s premier food and beverage brand

The successful candidate will have:

  • Post-secondary education in Hospitality, Tourism, or Business is an asset.
  • Minimum of 3 years’ experience in a similar role in a hospitality position in event planning, sales, or client services position. Food and beverage service knowledge considered an asset.
  • Minimal supervision: organizational goals and strategic direction provided by the Director of Sales and Events
  • Event/client management strengths and strong attention to detail.
  • Experience and success in developing/building relationships with clientele and internal departments
  • Ability to handle multiple tasks and prioritize goals [working within tight timelines]
  • Knowledge and hands-on experience in food, beverage, and service orders
  • Strong computer skills in Microsoft Office, Word, and Excel
  • ProServe Certification
  • Strong interpersonal, communications and customer service skills
  • Self starter with initiative who can work with a minimum of supervision
  • Expectation to respond to client and supplier inquiries within 24 hours
  • Skill set in a venue management system [USI or other] considered an asset

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest no later than December 06, 2022.

Explore Edmonton Corporation has currently paused our Covid-19 Vaccination Policy. Explore Edmonton Corporation wants to ensure candidates and potential new employees know, should our Covid-19 Vaccination Policy come into effect again, our policy is All employees must be fully vaccinated against Covid-19 and provide proof of vaccination or participate in the rapid testing program. Employees who cannot be fully vaccinated based on a protected ground may request an exemption.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

Apply Here